Main tasks, but not limited to:
Adequate understanding of the Company’s business
Takes accountability for solving problems from individual passengers, groups and agents.
Responds quickly, politely & effectively to passenger/agent requests & concerns.
Able to keep calm, firm but polite when dealing with angry passenger.
Communicates with airport office, cargo office for daily needs.
Focuses on daily objectives.
Excellent understanding of all aspects of the ... Visa mer
Main tasks, but not limited to:
Adequate understanding of the Company’s business
Takes accountability for solving problems from individual passengers, groups and agents.
Responds quickly, politely & effectively to passenger/agent requests & concerns.
Able to keep calm, firm but polite when dealing with angry passenger.
Communicates with airport office, cargo office for daily needs.
Focuses on daily objectives.
Excellent understanding of all aspects of the reservations system and process.
Familiarity with contract restrictions, known IATA regulations including ticketing deadlines.
Qualifications:
Required:
Good interpersonal communication skills both written and verbal.
Collaborates with others to build a positive climate of team work.
Works as backup for other colleagues if necessary.
Demonstrates resilience under work pressure.
Computer literate including Word, Excel, PowerPoint and Outlook.
Good telephone manner and excellent customer service skills.
Ability to keep calm, firm but polite when dealing with annoyed or angry passengers.
Fluent Swedish and English, ability to speak/read mandarin would be an advantage.
Preferred:
Candidate who has travel industry experience background.
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