Global Blue is a global leader with the concept of Tax Free Shopping. Global Blue enables international shoppers to claim VAT off their Tax Free Shopping eligible purchases, and to receive a seamless Payment experience while abroad. In the financial year ending 31 March 2020, Global Blue processed 35 million Tax Free Shopping transactions with a total value of €18.5 billion sales in store, and 31 million Added-Value Payment Solutions transactions with a to... Visa mer
Global Blue is a global leader with the concept of Tax Free Shopping. Global Blue enables international shoppers to claim VAT off their Tax Free Shopping eligible purchases, and to receive a seamless Payment experience while abroad. In the financial year ending 31 March 2020, Global Blue processed 35 million Tax Free Shopping transactions with a total value of €18.5 billion sales in store, and 31 million Added-Value Payment Solutions transactions with a total value of €4.4 billion sales in store. Global Blue operates in more than 50 countries and it is listed on NYSE.
To lead and support our Refund team in Arlanda airport we are looking for a collaborative and proactive Airport Manager for a full-time and permanent employment to manage Refund & Security operations at the airport:
We offer you a unique environment and business to work with within a truly international environment. You will get an opportunity to work with multiple cultures and languages when at the same time focusing on creating a great customer experience. At the same time, you will get to work with many stakeholders and develop your managerial skills by managing the refund team at the airport. We ensure you committed and supportive work community and team members and competitive salary and benefit package.
Your role
As Airport / Refund & Security Manager you play pivotal role in ensuring that the Refund operations and our agents work in accordance with the company guidelines, policies, and budget and also supporting in daily refund tasks at the refund office. The nature of the role is both, operational as well as strategic, meaning that the responsibilities include both, refunding tasks together with the team at the Arlanda refund office and also responsibilities including managing the Refund team, Agents and other stakeholders. In addition to these, you work closely together with the sales team in Sweden, HR, other Nordic Refund Managers and internal fraud prevention team. You report to Managing Director of Sweden.
Main duties and responsibilities
As Airport / Refund & Security Manager you will be overall responsible for:
Reviewing tax free forms for completeness, accuracy, and compliance
Applying good judgement and making on spot decisions on tax refund eligibility
Controlling travellers’ export of goods
Processing cash and non-cash transactions for eligible customers
Delivering professional customer experience with various travellers
Developing good relationships to airport and customs authorities
1:1 discussions, performance evaluation discussions and other set HR responsibilities with the support from HR
Staff planning, including salary and bonus review with the support from HR
Lead, inform, control, and motivate staff in compliance with appropriate labour law and support from HR
Reporting of key figures to responsible Managing Director
Monitoring of Refund Operations and Agent performance
Implementing and following the yearly operational targets
Developing and implementing local refund strategy with the support from Managing Director
Fraud prevention and security implementation together with GB fraud prevention team
Ongoing training of the refund team members and Agent
Other office tasks
The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.
Key competencies and skills
To succeed in this role, you have:
Ability to build relationships with team members, agent, stakeholders and other colleagues
Dedication to customer service and providing the best possible customer experience
Highly organized and pro-active approach to problem solving and coordination of workflows
Both, ability to work independently as well as part of a team
A high level of personal drive and self-motivation with an ability to work under own initiative
Flexible and adaptable approach to work demands within the company
Continuous strive to develop
Competent oral and written communication skills, both in Swedish and English
Clean criminal record and documentation about experience and background from the last 5 years per Airport requirements
Business Knowledge and Educational Background
Previous experience from managing a team
1-2 years of work experience in customer service roles
Educational background from commercial or retail related studies
Preferably some experience from working in Airport
?Additional information
If you recognize yourself as the candidate we are looking for, don't hesitate to apply. Please send your application (with CV and cover letter including your salary request) via our company website as soon as possible. We are reviewing the applications and having the discussions with the candidates continuously and will fill the position when we find a suitable candidate.
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